Refund policy

Effective Date: 5th August, 2025

At TurkishQ, customer satisfaction is paramount. However, to ensure transparency and fairness, we have laid out the following return and refund policy applicable to all purchases made on our platform. By placing an order with TurkishQ, you (“Customer” or “Buyer”) agree to the terms set forth below.

1. Payment Terms:  All orders placed on the TurkishQ platform are strictly prepaid. We do not offer Cash on Delivery (COD) under any circumstances.

2. Order Cancellation or Refusal During Delivery: Once an order has been confirmed and dispatched, the Customer is not entitled to cancel or refuse delivery. Any refusal to accept the order at the time of delivery or cancellation during shipment/transit shall be treated as a forfeiture of the Customer’s right to a refund. No refund, partial or full, shall be issued in such cases.

3. Post-Delivery Returns and Refund Eligibility: Refunds are only considered under the following strict conditions: The Customer must report the issue within 24 hours of delivery. A valid refund claim must include visual evidence (photographs or videos) clearly showing: Physical damage to the product(s), or Spoilage or compromise in quality/packaging that renders the product unfit for consumption or use.

Process: Submit a claim via email to [Insert Official Email ID] or through our official communication channel. Include Order ID, delivery date, and photographic/video evidence of the issue. TurkishQ will perform an internal investigation and quality inspection of the evidence provided.

If the claim is found valid, a full refund will be issued via the original payment method within 7–10 business days.

4. Rights Reserved by TurkishQ:  TurkishQ reserves the sole and exclusive right to: Determine the validity of refund claims, Approve or reject refund requests after inspection, Modify, amend, or withdraw this policy at any time without prior notice. Any decision made by TurkishQ regarding refund eligibility shall be final and binding, and not subject to dispute, arbitration, or legal challenge by the Customer.

5. Disclaimer of Liability: TurkishQ shall not be held liable for any indirect, incidental, or consequential damages arising from the use, delivery, or inability to use any of our products, including but not limited to order cancellation, dissatisfaction, or shipping issues outside our control.

By proceeding with an order, the Customer expressly waives any right to initiate legal proceedings or consumer complaints against TurkishQ based on the terms herein.

If you have further questions regarding this policy, please contact us at +91 89106 28218