Shipping policy
1. Order Processing Time
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All orders are processed within 1 business day after confirmation.
2. Shipping Time & Delivery
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Standard Shipping: 3–7 business days (depending on location)
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Express Shipping: 1–3 business days (available at checkout in select areas)
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Shipping timelines may vary slightly during festive periods or due to external courier delays.
3. Shipping Locations
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We currently ship across India.
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International shipping is not available at the moment but will be introduced soon.
4. Shipping Charges
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Free shipping on all orders
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Express shipping (if selected) may incur additional charges at checkout.
5. Order Tracking
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Once your order is dispatched, you will receive a tracking link via email or SMS.
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You can track your order status anytime using the link provided.
6. Delivery Partners
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We work with trusted logistics partners to ensure timely and safe delivery, including Shiprocket, Delhivery, Bluedart, and others.
7. Issues with Delivery
If your package is delayed, damaged, or lost in transit, please contact our support team at connect@turkishq.com within 48 hours of expected delivery. We’ll do our best to resolve the issue promptly.